Background

I understand that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, kathrynnash.co.uk (“My Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.

This Privacy Policy directly relates to your use of My Site. I have a separate Privacy Policy dealing with my practice and the treatments I provide.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you first visit this site. If you do not accept and agree with this Privacy Policy, you must stop using My Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Cookie”	means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out below; and
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Information About Me

This Site is owned and operated by Kathryn Nash, a sole trader.
Address: 28a Avenue Road, Malvern WR14 3BG.
I am a member of the Complementary and Natural Healthcare Council and Massage Training Institute and abide by their code of ethics.

What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified.

Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the GDPR, you have the following rights, which I will always work to uphold:

• The right to be informed about my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact me to find out more or to ask any questions.
• The right to access the personal data I hold about you.
• The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me to find out more.
• The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I have.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to me using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to me directly, I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. I do not use your personal data in this way.

For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided below.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Data Do You Collect?

Depending upon your use of My Site, I may collect some or all of the following personal data (please also the section below on my use of Cookies and similar technologies) :

• Name;
• Address;
• Email address;
• Telephone number;
• Payment information;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on My Site, and the site you exit to;

How Do You Use My Personal Data?

Under the GDPR, I must always have a lawful basis for using personal data. This may be because the data is necessary for my performance of a contract with you, because you have consented to my use of your personal data, or because it is in my legitimate business interests to use it. Your personal data may be used for the following purposes:

• Personalising and tailoring your experience on My Site;
• Supplying my products and services to you. Your personal details are required in order for me to enter into a contract with you;
• Personalising and tailoring my products and services for you;
• Communicating with you. This may include responding to emails or calls from you.
• Providing the ability to book appointments.
• Analysing your use of My Site and gathering feedback to enable me to continually improve My Site and your user experience.

How Long Will You Keep My Personal Data?

I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• Contact information will be kept for 7 years from date of last contact;
• Booking information will be kept for 7 years from date of last booking;
• Payment information will be kept as long as is required for sending out gift vouchers – payment is taken using Paypal;

How and Where Do You Store or Transfer My Personal Data?

For your contact and booking information I will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

For payment processing, I transfer some data to a third party based in the US (for example, payment processing using Paypal), this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact me using the details below for further information about the particular data protection mechanism used by me when transferring your personal data to a third country.

The security of your personal data is essential to me, and to protect your data, I take a number of important measures, including the following:

• All contact information is held on computers and systems with secure access control;
• Paypal payment information is held by Paypal using their own security measures

Do You Share My Personal Data?

I may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that I hold.

• Paypal – for the purposes of payment processing;

In some limited circumstances, I may be legally required to share certain personal data, which might include yours, if I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Can I Withhold Information?

You may access My Site without providing any personal data at all.

You may restrict my use of Cookies. For more information, see below.

How Can I Access My Personal Data?

If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover my administrative costs in responding.

I will respond to your subject access request within 5 working days and, in any case, not more than one month of receiving it. Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date I receive your request. You will be kept fully informed of my progress.

How Do You Use Cookies?

My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by me and are used only by me. I use Cookies to facilitate and improve your experience of My Site and to provide and improve my products and services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using My Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than me. Third-party Cookies are used on My Site for Paypal payment. For more details, please refer to the table below. These Cookies are not integral to the functioning of My Site and your use and experience of My Site will not be impaired by refusing consent to them.

All Cookies used by and on My Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a banner at the top of the screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling me to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of My Site may not function fully or as intended.

Certain features of My Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that My Site may not work properly if you do so. I have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
PHPSESSID	Used to establish a user session and pass state data via a temporary cookie, which is commonly referred to as a session cookie. PHPSESSID expires when the browser is closed.	yes

and the following third-party Cookies may be placed on your computer or device:

Name of Cookie	Provider	Purpose
PYPF, tsrce, ts, cookie_check, LANG, X-PP-K, X-PP-SILOVER, X-PP-S, AKDC, akavpau_ppsd, enforce_policy, nsid	Paypal	FUNCTIONALITY – Used when making payment via Paypal for session security.

My Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling me to better understand how My Site is used. This, in turn, enables me to improve My Site and the products and services offered through it.

The analytics service(s) used by My Site use(s) Cookies to gather the required information. You do not have to allow me to use these Cookies, however whilst my use of them does not pose any risk to your privacy or your safe use of My Site, it does enable me to continually improve My Site, making it a better and more useful experience for you.

The analytics service(s) used by My Site use(s) the following Cookies:

Name of Cookie	First / Third Party	Provider	Purpose
_ga, _gad, _gid	First	Google Analytics	Used to collection information about how visitors use My Site. The cookies collect information anonymously, including number of visitors to My Site, where visitors have come from and the pages they have visited.

In addition to the controls that I provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details :

Email address: info@kathrynnash.co.uk.
Telephone number: 07918 111546.
Postal Address: 28a Avenue Road, Malvern WR14 3BG.15.

Changes to this Privacy Policy

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.

Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date.